A worried man holding a blue bucket to catch water from a ceiling leak while on the phone.

What is a Home Warranty?

  • Major systems: plumbing, electrical, and HVAC.
  • Essential appliances: refrigerators, ovens, and dishwashers.
  • Coverage often includes routine breakdowns caused by aging or regular use. 
  • Home warranties address failures of covered systems and appliances but do not cover structural damage or external causes. 
  • Homeowner’s insurance covers events such as fires, storms, floods, and liability issues that affect the property as a whole.
Close-up of a copper pipe with water leaking from a crack.
Leaking pipes, a common cause of water damage, may be covered by a home warranty if it falls under plumbing issues.
  • Leaking pipes: Sometimes small leaks lead to a bigger problem if not noticed or ignored.
  • Poor or failed water heaters can accumulate water in your house.
  • Burst pipes: Burst pipes are very common in the winter, and can make your house flood in minutes.
  • Flooding: The rise of water due to heavy rains or natural causes. Basement flooding is a good example of external water damage.
  • Rain seepage: When water enters a home through some opening in the exterior of the home’s structure.
  • Storm-related issues: Strong winds and heavy rain penetrate your home.

Neglect-Related Damage

  • Neglect or deferred maintenance is another area in which water damage might occur that most home warranties will exclude.
  • Examples include:
  • Prolonged leaks: A small leak, if left unattended, could result in larger, more expensive repairs. Neglecting maintenance of appliances or plumbing systems may render your coverage null and void.

Why the Source and Cause Matter

Water covering a beige carpet in a flooded living room.
Flood damage is usually excluded from home warranty coverage.
  • Flood damage or rainwater intrusion: Water entering the home from floods or heavy rain is usually covered under homeowner’s insurance, not a home warranty.
  • Structural damage due to water: Mold growth, rotten wood, and drywall damage are just some of the instances that aren’t covered under a home warranty.
  • Damage due to neglect or pre-existing conditions: A claim will most probably be denied if a problem is due to improper maintenance or has existed before the warranty coverage began.
  • Service records: Proof that systems, such as plumbing or water heaters, have been regularly inspected and serviced.
  • Repair history: Evidence that small issues were fixed before they turned into major problems.
  • Ignoring a small leak: Allowing a plumbing issue to persist may lead to water damage that the warranty won’t cover.
  • Improper installation or usage: If a system fails because it wasn’t installed or used correctly, the claim may be rejected.

Tips for Maintaining Coverage

  • Follow the maintenance schedule recommended by the manufacturer for all appliances and systems.
  • Schedule regular inspections for plumbing, HVAC, and water heaters.
  • Go through the terms of your home warranty contract to understand what is covered and what is not.
  • Pay close attention to sections about water damage and any conditions tied to plumbing or appliance coverage.
  • Look for details about exclusions related to neglect, pre-existing conditions, or external causes like flooding.

Keep Documentation

  • Maintain detailed records of maintenance and repairs for your home’s systems and appliances.
  • Keep receipts and service reports to demonstrate that you’ve upheld your responsibilities as a homeowner.
  • Documentation can strengthen your case if a claim is challenged by the warranty provider.

Contact Your Warranty Provider

  • If you have water damage, immediately call your home warranty company to begin the claims process.
  • Be prepared to describe the problem, along with photos and a timeline.
  • Ask direct questions regarding coverage for the damage and next steps that need to be taken.

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